The Part-time Customer Service Representative performs accurate and efficient financial transactions, provides quality customer service and adheres to policies, procedures and regulatory guidelines by performing the following duties and responsibilities:

• Greets customers, provides excellent customer service
• Processes customer transactions within established guidelines
• Maintains and balances cash drawer
• Cross sells products and services when appropriate. Identifies referral opportunities and makes relevant referrals
• Assist current and new customers with deposit account needs including opening accounts
• Accurately provides support relating to customer questions relating to online banking, debit cards, and deposit accounts
• Processes mail communications
• Answers multi-line phone system
• Balances and maintains ATMs
• Complies with regulatory rules and regulations
• Completes operational tasks as assigned
• Other duties as assigned

Requirements for the qualified candidate includes the following:

• High School Diploma or equivalent
• One year of teller experience; or 6-12 months customer services and/or cash handling experience
• Excellent verbal and written communication skills
• Microsoft Office experience
• Maintain a high degree of concentration and accuracy while multi-tasking
• Ability to work both independently without direct supervision as well as with a team; minimal daily supervision
• Must maintain the highest degree of confidentiality and integrity
• Ability to work under pressure to meet pressing deadlines
• Ability to work around 20 hours a week, mostly mid-day, and afternoons. No Saturday rotation.
• Ability to travel to other branch locations, as needed

About Keystone Savings Bank

In the early 1900s, the town of Keystone, Iowa had two banks, German State Bank and Farmers Savings Bank. When the Great Depression hit, both banks failed and the State Banking Department was placed in charge in 1932. To meet the needs of the community, Keystone Savings Bank officially opened for business on April 27, 1935. Today, Keystone Savings Bank continues to be a strong community bank in Iowa and is owned by local shareholders primarily from the Benton County area. Through the years, the bank has grown and added branches in Marengo (1995), Center Point (2004), Pleasant Hill (2007) and Victor (2018). We remain dedicated to serving our customers and we thank our past and present customers and community members for their support.

Connections working at Keystone Savings Bank