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Assistant Branch Manager
Lowell Five Bank
Location: Tewksbury, Massachusetts
Type: Full Time
2 openings available.
Internal Number: ASSIS001094
The Assistant Branch Manager is responsible for supporting the overall management of a Retail Banking Office under the guidance of the Branch Manager, including customer service, deposit relationship growth, operations/compliance management, team management, and business development. The Assistant Branch Manager will serve as a role model for all team members and lead by example. Qualified applicants should have prior banking and supervisory experience and may be considered for our North Andover or Pepperell, Massachusetts openings.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Bank Operations & Customer Experience
Manages vault, orders money and monitors cash flow to ensure proper levels are met; verifies currency deliveries and shipments and processes night deposit when needed
Oversees ATM to ensure adequate cash and supplies; troubleshoots when needed
Processes mortgage applications and maintains licensure under specific NMLS guidelines
Processes and underwrites consumer loan applications, approves and declines those that fall within restrictive lending limits
Ensures customers receive exceptional service by determining needs, making appropriate recommendations, and resolving any problems or complaints in a timely manner
Completes periodic reports for management including Synergy, compliance, auditing, etc.
Completes and/or assists with branch scheduling and time card management, and assigns work as necessary
Adheres to security procedures by ensuring proper function of cameras, setting alarms, opening and locking the vault, storing cash and checks properly and responding to alarm calls
Oversees the maintenance of their branch office in the absence of the Branch Manager, including security cameras, alarms and vaults, outside grounds and building, and office equipment, including contact for regular preventative maintenance and emergency repairs
Assumes responsibility for branch during temporary absences of Branch Manager
Performs as Head Teller, Customer Service Representative, Retail Banking Associate, and other duties as needed to ensure operational requirements are met
Supports Branch Manager in the growth of their branch within the marketplace
Utilizes and promotes the branch team’s usage of CRM (Salesforce.com)
Recognizes the opportunity to refer customers to both internal and external partners
Supports Branch Manager in promoting the Bank in community activities and professional organizations
Creates and fosters an inclusive team environment
Provides recognition to individuals and teams in support of the Bank’s strategic goals
Trains and coaches staff to expand product knowledge as well as in the sales and service effort to effectively advise on product/service solutions
Makes routine employment decisions, reviewing performance and making salary recommendations
Resolves routine personnel problems
Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Minimum of three years of banking experience preferred
Supervisory or management experience preferred
High School diploma or equivalent; Associates Degree preferred
Basic business acumen and professionalism is a must
Thorough knowledge of Bank products and services as well as Bank policies and procedures
Experience and comfort level using office equipment and program applications including: CRM, core software, loan origination systems, Microsoft Office, scanner, cash recycler and discriminator, etc.
Willingness to support Bank growth by offering solutions to a variety of needs while deepening relationships and providing a quality customer experience
Strong organizational and analytical skills
Customer focus with the ability to build and maintain relationships
Capable of working independently and solving problems
Detail-oriented with ability to communicate professionally, both in writing and verbally
Ability to multi-task, prioritize, and adapt to a changing environment
Must be able to work both opening and closing hours as the branch schedule requires; flexibility in work schedule
Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds
With nearly $1.7 billion in assets, over 200 employees, and 15 banking center locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five is honored to play a vital role in the economic vitality of the region. We provide support of, and our employees are engaged in, a myriad of leadership roles for numerous community boards and organizations. We are proud of the longevity of our employees and we are committed to finding new talent for our team. We offer career development and educational programs to support personal and professional growth along with a benefit package that supports each employee’s best life. For more information, please visit www.lowellfive.com.