As a Help Desk Analyst, you can look forward to: *Monitoring and troubleshooting ATM hardware and telecommunication incidents *Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents *Researching and investigating customer inquiries related to ATMs issues *Documenting reported issues, troubleshooting steps and actions taken *Following established guidelines to accomplish tasks and solve routine/non-routine problems *Attending on-going training to achieve level of technical skill needed to solve more complex problems *Meeting the individual customer service call volume and quality expectations *Participating in continuous process