The Branch Supervisor demonstrates a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening and accurate and efficient processing of customer data. Builds customer relationships through knowledge and understanding of Bank products and services. Adheres to established Bank policies and procedures.
Responsibilities
The essential functions include, but are not limited to the following:
Responsible for branch opening/closing, managing the branch in the absence of the Assistant Branch Manager and/or Branch Manager. Guardian of keys, combo and alarm codes.
Greets and welcomes customers in a courteous and professional manner.
Identifies the financial needs of each customer served.
Recommends appropriate solutions to meet customer needs and provides excellent customer service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific customer needs such as wealth management, mortgages, commercial lending, etc.
Achieves all assigned customer service and sales goals
Completes all customer requests including, but not limited to, account openings and account maintenance.
Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc.
Maintains and balances cash drawers and reconciling discrepancies.
Complies with Bank operations and security procedures by participating in all dual-control functions and auditing other Retail team’s currency, and assisting in certification of proof.
Participates in the branch’s operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc.
Develops and deepens customer relationships by taking ownership to resolve customer issues efficiently.
Enhances knowledge of the Bank’s products and services to promote opportunities to introduce the customer to all options available.
Follows all bank security and compliance policies and procedures.
Assists with supervision and training of other Retail team members.
Supervisory Responsibilities
Number of employees supervised: Number of employees may vary per branch location.
Title(s) of employees supervised: Personal Bankers, Senior Tellers, and Tellers
Experience
High school diploma or equivalent. College degree preferred.
3-5 years of banking experience.
Exceptional customer service skills.
Strong computer and math skills.
Strong communication, interpersonal, and sales skills.
Ability to maintain high level of confidentiality.
Ability to be detail oriented, efficient, and produce accurate work.
High level of accountability, growth mindset, and teamwork/collaboration.
Must be able to work rotating schedule of Monday through Saturday.
The Village Bank is an Equal Opportunity Employer The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.
For over 100 years, our employees have been the heartbeat of our institution. Whether they’re sitting down with a young couple eager to buy their first home, assisting local business owners with a loan, or out in the neighborhood volunteering, they are committed to helping our community. And we’re equally committed to them.
The Village Bank is an Equal Opportunity Employer
The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.
