Works as a Teller, Teller Supervisor and/or Customer Service Representative (CSR) as needed within the branch. Provides coverage to multiple branches within a market. Processes customer transactions, receives and disburses cash accurately, maintains a cash drawer and balances daily. Maintains professionalism, efficiency and accuracy in accordance with federal guidelines and banking policy. Interacts with customers to ensure banking needs are met. Sells and cross-sells products and services, entering new account information into the system. Maintains existing accounts. Exercises judgment with moderate supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Completes all transactions in accordance with established procedures
Accepts business and personal deposits, loan payments and items for collection
Cashes checks and processes savings withdrawals with authorized limits
Redeems bonds and bond coupons
Prepares appropriate cash in/out or debit/credit tickets for cash transactions
Handles other services such as official checks and cash advances
Processes mail deposits and handles night depository procedures (receiving, processing, and returning customer bags)
Contacts customer regarding overdrafts and non-sufficient funds (teller item or charge back)
May process large and complicated deposits for commercial customers
Applies good compliance, security confidentiality, safety habits and internal guidelines at all times
Balances cash drawer daily with accuracy (maintaining authorized cash limits); balances and supplies the ATM; balances and mails tax deposits
Proactively and consistently delivers excellent customer service and follows up in a timely manner with customers as needed
Interacts with other departments in a professional manner
Maintains customer confidentiality at all times
Perceptive to customer wants and needs. Asks appropriate questions to gain understanding and refers customers to other areas in the branch as applicable
Responds to customer inquiries in person, on the phone and through email and creates positive solutions
Establishes customer information files and opens personal and business accounts
Assists customers with any changes, account maintenance issues, reconciliation or complaints. Researches and resolves any problems.
Assists customers with ancillary products and services including but not limited to debit cards, online banking, direct deposit, safe deposit box, wire transfer and night depository.
Promotes bank services and cross-sells bank products
Understands and follows all security and compliance policies and procedures within area of responsibility
Demonstrates a professional attitude in actions, dress and communication
Shows a willingness to take on new challenges
Actively participates in branch and other meetings as requested
Demonstrates willingness to assist co-workers as part of a branch team
Understands and follows all bank policies and procedures (including attendance)
Responsible for backing-up Teller Supervisor, Customer Service Representative, and/or other branch staff member as requested
May perform other duties as needed as requested by Teller Supervisor or Branch Manager
This statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge: Must be a high school graduate or equivalent with good knowledge of basic math. Additional banking or general business courses would be helpful. Knowledge of banking products and services is preferred.
Experience: One-year cash handling and customer service background are required. Teller and/or CSR experience is preferred. Experience in other banking areas is an asset. Service-oriented exposure to customer relations and problem resolution is essential.
Skills: Ability to perform basic math calculations is essential. Well-developed verbal and written communication skills are required. Must be able to exercise good judgment and sell products and services based on customer needs. Administrative, data entry, calculator and computer skills including Microsoft Office are required. Excellent customer relations skills and a professional image are necessary.
Additional Salary Information: Will discuss at interview
About South Atlantic Bank
Created for our communities, South Atlantic Bank was organized in 2007 to meet the unique financial needs of consumers in the coastal communities we serve. The bank’s founders recognized the growing number of larger regional banks in the market created an opportunity for a locally owned and operated community bank to succeed. Our headquarters is located in Myrtle Beach, South Carolina, with branches in North Myrtle Beach, Murrells Inlet, Pawleys Island, Georgetown, Mount Pleasant, Charleston, Bluffton and Hilton Head, South Carolina. Not only are the markets we serve some of the most beautiful, but also some of the fastest growing in the country. We now have $680 million in assets and are poised for growth in each market. The common stock of South Atlantic Bancshares, Inc., parent of South Atlantic Bank, is listed on the OTCQX® Marketplace under the symbol “SABK.” Our Mission is to serve, in a fair, balanced, and superior manner, the interest of shareholders, customers, employees, and the public through adherence to high standards of financial soundness, exemplary customer service, employee professionalism, business ethics, corporate citizenship, and profitability.