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Independent Bank Logo
Independent Bank

Mason, Michigan

Massachusetts Institute of Technology (MIT) Logo
Massachusetts Institute of Technology (MIT)

Cambridge, Massachusetts

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Credit Union Vice President, Member Experience
Oversees credit union retail sales and member services. Develops and implements sales initiatives, reviews sales reports, and ensures that all credit union products and services are promoted. Measures and evaluates organizational service goals and implements adjustments as appropriate. Ensures staff delivers the highest quality of member service and satisfaction. Resolves escalated and/or complex member problems. Provides guidance to subordinate managers on performance management of staff. Reviews use of credit union resources, identifying and communicating best practices for maintaining cost efficiency. Develops and drives implementation of policies and procedures for member services.Develops and implements strategies to achieve service goals and objectives. Measures pro


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