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Independent Bank Logo
Independent Bank

Mason, Michigan

Massachusetts Institute of Technology (MIT) Logo
Massachusetts Institute of Technology (MIT)

Cambridge, Massachusetts

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Member Experience Representative
PURPOSE OF POSITION The member experience representative is often the first point of contact for member inquiries, questions and concerns. Job responsibilities include but are not limited to: answering member phone calls, emails, and/or written questions. This position also provides available information upon request and researches or escalates issues as appropriate, attention to detail is a must. Personal qualities include attentiveness, accountability, and someone with a passion for providing an excellent member experience. This position is part of the member services team and works under general supervision from the member service supervisor. Requires a minimum of two years of customer or member services experience, call center experience is preferred. JOB RESPONSIBILIT


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