The Student Finance Representative is responsible for assisting with the collection process which includes contacting students by emails, letters and phone, daily processing of the cash receipt bank statements when needed, monitoring the direct deposit email box when needed, monitoring the billing email box daily, along with daily customer service and troubleshooting with students and other departments within the organization. The Student Finance Representative will also assist the Bursar in daily functions, as well as being a part of projects to be implemented in the Student Finance area. 

Essential Functions 

• Download, print and process bank statements daily.
• Enter cash receipts daily which include checks, ATM deposits, commercial deposits and bank wires.
• Processing student accounts for collection, which includes calling, emailing and sending letters to students with outstanding balances.
• Daily monitoring of the billing email box for assisting with any issues that arise.
• Daily customer service on the phone and through emails with the students.
• Troubleshooting issues with students, as well as internally with staff members in the other departments.
• Responsible for training new hires on cash receipting and collection letter processing.
• Back-up for billing and refunds when the Assistant Bursar is unavailable.
• Assisting Bursar with projects to be implemented in the Student Finance area. This includes (from beginning to end of project) participating in meetings, trainings and implementation process.
• Assist with processing of promissory notes for In- School Student Loans.

Essential Knowledge, Skills & Abilities

• Dynamic individual with strong interpersonal, problems-solving and written and oral communication skills needed.
• Experience with Banner or similar student information system software preferred.
• Ability to prioritize and handle multiple assignments concurrently; proven ability to operate successfully in a demanding environment; demonstrable track record of high performance.
• Detail-oriented and able to work in a meticulous, thorough, and detailed manner.
• Must posses the ability to assume non-routine tasks and to take initiative where appropriate.
• Must possess a strong follow-through on all projects with the ability to bring projects to timely completion. 

Work Environment/Physical Demands 

• This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. 
• This is a largely sedentary role.  

Hours and Travel 

• A typical work week is 37.5 hours Monday through Friday between 9am – 5pm.
• Ability to work evening hours and Saturdays.
• Ability to travel to Grenada as needed. 

Qualifications 

• Bachelor's degree and 3 years of account receivable experience preferred. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
• Focus on financial reporting required. 

About University Support Services/St. George's University

University Support Services LLC (USS) is an affiliate of St. George’s University (SGU), a leading provider of international medical education. St. George’s University students and faculty come from 151 countries to the island of Grenada, located in the West Indies. SGU has helped change lives through its global network of more than 21,000 alumni, including physicians, veterinarians, scientists, public health and business professionals.

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