Responsibilities: Lead branch incident management team; effectively utilize resources and manpower deployment and contribute to team motivation and staff development; Manage branch business (including ATM) related frauds; report operational risk related incidents and escalate the same to senior management in a timely manner; Follow up branch business related frauds, monitor progress of investigations to ensure adherence to established procedures; Monitor trend of branch business related fraud cases; if necessary, advise relevant products managers, business and operation units to review the current situation and initiate countermeasures; Be responsible for the administration and operation of the Personal Banking Business I