The Contact Centre Transformation Lead is a Rare opportunity to lead the digital transformation for contact center of CGW Consumer Ops, Citibank Singapore. The successful incumbent will provide full leadership and supervisory responsibility, and operational/service leadership and direction to team(s) by applying in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub