Working as part of a service center team, the teammate is responsible for comprehensive customer service and technical support for internal and external users of the Bank’s electronic banking delivery systems, providing the highest quality of service to every customer.  While the position focuses on quality control and ATM/debit card disputes, ancillary support for other Electronic Banking services is required. Essential Functions:  Respond to customer questions, requests and concerns, both written and oral, in a timely manner Provide the highest level of customer service and technology support for client end users via phone calls and emails, including but not limited to: Ask questions to gather information needed to accurately diagnose speci