The customer service representative performs accurate and efficient financial transactions, provides quality customer service and adheres to policies, procedures and regulatory guidelines by performing the following duties and responsibilities:

• Greets customers, provides excellent customer service
• Processes customer transactions within established guidelines
• Maintains and balances cash drawer
• Cross sells products and services when appropriate. Identifies referral opportunities and makes relevant referrals
• Processes mail communications
• Answers multi-line phone system
• Balances and maintains ATM’s
• Complies with regulatory rules and regulations
• Other duties as assigned

Requirements for the qualified candidate includes the following:

• High school diploma or equivalent
• One year of customer service representative experience; or 6-12 months customer services and/or cash handling experience
• Excellent verbal and written communication skills
• Microsoft Office experience
• Maintain a high degree of concentration and accuracy while multi-tasking
• Ability to work both independently without direct supervision as well as with a team; minimal daily supervision
• Must maintain the highest degree of confidentiality and integrity
• Ability to work under pressure to meet pressing deadlines
• Ability to work Monday through Friday during normal banking hours