Job Purpose This position is responsible for monitoring and troubleshooting ATMs, hosts and transition authorization approvals in a Help Desk / Service Desk environment. Providing monitoring and support on issues related to ATMs and POS/ATM transaction authorization hosts; making and receiving calls, troubleshooting alerts and documenting steps taken. Job Responsibilities * Monitor and troubleshoot ATM hardware and telecommunication incidents * Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. * Research and investigate customer inquiries related to ATMs issues. * Document reported issues, troubleshooting steps and actions taken. * Follow e