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Independent Bank

Saginaw, Michigan

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Independent Bank

Saginaw, Michigan

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Ionia, Michigan

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North Branch, Michigan

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Traverse City, Michigan

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First Bank of Highland Park

Highland Park, Illinois

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Carson City, Michigan

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Newaygo, Michigan

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Carson City, Michigan

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Mason, Michigan

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White Cloud, Michigan

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Belding, Michigan

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Ionia, Michigan

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Bank of Ann Arbor

Ann Arbor, Michigan

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Leslie, Michigan

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Grand Rapids, Michigan

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Shelby Twp, Michigan

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Superior National Bank and Trust

L'Anse, Michigan

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Bay City, Michigan

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Grand Rapids, Michigan

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What does a great Help Desk Analyst (Tier I) do? As a Help Desk Analyst (Tier I), you will monitor and troubleshoot ATMs in Fiserv's Card Services Operations Logistics Center. You will focus on providing prompt technical support, via phone, to Fiserv's ATM client base and technicians. Shift: 3rd Shift - 10:00pm-6:30am (12% shift differential) As a Help Desk Analyst (Tier I), you can look forward to: Monitoring and troubleshooting ATM hardware and telecommunication incidents Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents Monitoring and troubleshooting Cash related outages and escalating


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