What does a great Help Desk Analyst (Tier I) do?
As a Help Desk Analyst (Tier I), you will monitor and troubleshoot ATMs in Fiserv's Card Services Operations Logistics Center. You will focus on providing prompt technical support, via phone, to Fiserv's ATM client base and technicians.
Shift:
1st Shift - 7:00am-3:30pm
As a Help Desk Analyst (Tier I), you can look forward to:
- Monitoring and troubleshooting ATM hardware and telecommunication incidents
- Initiating and receiving calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents
- Monitoring and troubleshooting Cash related outages and escalating to proper vendors and teams
- Researching and investigating customer inquiries related to ATMs
- Documenting reported issues, troubleshooting steps and actions taken
- Following established guidelines to accomplish tasks and solve routine/non-routine problems
- Attending on-going training to achieve level of technical skill needed to solve more complex problems
- Meeting the individual customer service call volume and quality expectations
- Participating in continuous process improvement to improve service, reduce costs, and improve quality
- Performing and completing other duties as assigned
We offer:
- Competitive wages
- Medical, Dental, and Vision benefits effective 1st day of employment
- 401(k) with a 2% match
- Generous time off policies: Up to 18 days of paid time off during first year, plus 8 paid holidays
- Industry leading parental leave policy including 12 weeks paid time off for primary caregivers
- Up to $5,250 in tuition assistance after 6 months
- Career advancement opportunities across all our business units
- Fuel Your Life Wellness Program
- Living Proof, our Recognition Program
Basic qualifications for consideration:
- High School Diploma or equivalent is required
- Excellent client-facing verbal and written communications skills
- Proven ability to analyze and resolve problems with attention to detail
- Energized by working in a fast-paced environment
- Proficient at operating a computer and navigating between multiple applications
Preferred qualifications for consideration:
- Experience in a technical setting and/or currently pursuing a technical degree
- Knowledge of the financial services industry, ATMs and Device Manager
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options. We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
