What does a great Project Analyst, Advisory do?

A Project Analyst, Advisory at Fiserv is responsible for Influencing a team of professionals that facilitate the delivery of products, features, and solutions for both debit and credit clients within Card Services. The Project Analyst, Advisory will provide oversight, scheduling, and assignment of projects for existing client product/feature adds. They will be responsible for the current book of business, facilitate capacity planning and ongoing delivery of products and Services. Additionally, they will be responsible for influencing others with high engagement and positive mental attitude, focusing on associate growth and development, collaboration across teams, and continuous improvement.

As a Project Analyst, Advisory , you can look forward to:

• Leading and supporting implementation project teams for existing debit and credit clients
• Ensuing and inspecting the high client satisfaction for project delivery that we commit to
• Leading the creation of plans, execute and revise project plans as needed
• Building and maintaining collaborative internal and external client, vendor, and internal business partner relationships
• Ensuring operations are well managed and evaluate current practices while utilizing Fiserv and industry best practices to garner support and approvals to implement change
• Establishing both team and individual annual goals aligned with business expectations and establishing accountability practices towards achieving those goals
• Contributing to other projects and decisions that may have impact on related departments, resources, products, and services across the business
• Communicating and raising issues internally and externally
• Ensuring implementation issues are identified, tracked, reported on, and resolved on time
• Managing the process of creative change
• Forming relationships with customer personnel that cultivate customer ties
• Communicating effectively with customers to identify needs and evaluate alternative business solutions with internal teams
• Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
• Consistently delivering high-quality services to internal and external customers
• Exhibiting confidence and a deep understanding of emerging industry practices when solving business problems

Basic qualifications for consideration:

• 5+ years working in the EFT processing/financial industry in a project management role
• 3+ years of leadership experience
• High School Diploma/GED required
• Possess broad and comprehensive understanding of the different processes and procedures in the organization and practices of relevant discipline
• Excellent written and verbal communication skills. Document and present complex business objectives to customers, managers, and internal team
• Experience utilizing Word, Excel, PowerPoint, and Visio with ability to quickly learn other tools such as CRM software, project resource tools, Jira, and Company Intranet
• Solid listening and communication skills; be able to understand customer requirements and explain requirements to employees at different levels

Preferred qualifications for consideration:

• Bachelor's Degree in business highly preferred or equivalent work experience in lieu of degree

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel(r) Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.