What does a great ATM Implementation Project Specialist do?
An Implementation Project Specialist works with existing clients to add, replace, redesign, add products, features, functions, or other types of changes to their ATMs. They obtain detailed project requirements from the client, translates the business requirements to database builds and work tasks for internal support teams to order and establish device communication, establish system configurations, etc. An Implementation Project Specialist monitors and tracks each activity and milestone for timely completion to ensure the client requested live date is met.
As an ATM Implementation Project Specialist , you can look forward to:
*Acting as primary project contact for clients and internal groups
*Providing assistance to the Supervisors and Management
*Supporting IPS with coaching, troubleshooting and training
*Handling complex Implementation projects
*Providing continuous project feedback and status updates to key stakeholders
*Developing project plans and related task lists as necessary, updating plans accordingly
*Working with client to determine parameter settings and keying parameters into proprietary databases
*Managing multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements
*Developing and maintaining professional client relationships and manage expectations with respect to live dates and other key timelines
*Maintaining accurate and complete documentation including parameters, network paperwork, and documentation for all client interaction
*Providing occasional after hour support of client implementations
*Validating each project, identifying issues and notifying the appropriate person/team to resolve and ensuring issues are corrected in project
*Establishing internal controls to reducing errors and customer complaints
*Recognizing and recommending operational improvements
*Understanding the importance of details and seeking to understand their impacts; methodical approach to tasks; procedure/process oriented
*Supporting a teamwork/team-spirit environment and presenting a professional attitude/image within the department and in all company interactions
*Reviewing customer complaints and pursue corrective action to eliminate causes
Basic qualifications for consideration:
*5+ years' experience with ATMs and ATM systems, banking and banking operational processes or other directly related experience
*3 years' work experience in an implementation's capacity or environment
*Very strong customer service, time management, communication and analytical skills
*Demonstrated ability to effectively and quickly resolve problems
*Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks
*Previous client services/relationship experience and/or project management experience
*Proficient computer skills including MS-Office Suite (Excel, Outlook and Word, OneNote and reporting tools)
*Strong organization skills and attention to detail
*Strong customer services skills with the ability to maintain professionalism under pressure
*Strong verbal and written communication skills with the ability to communicate within all levels of clients and internal staff
*Strong sense of accountability and follow through, effective problem-solving skills as well as a commitment to positive solutions and the client experience
*Team player with the ability to work independently
*Ability to provide after-hours support for client implementations.
Preferred qualifications for consideration:
*Bachelor's degree or equivalent work experience
*Previous financial services industry or implementations experience highly desired
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel(r) Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
