Member Service Specialist I (Lexington, MA/Hybrid)
Massachusetts Institute of Technology (MIT)
Location: Cambridge, Massachusetts
Internal Number: 20020
Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.
MEMBER SERVICE SPECIALIST I , MIT Federal Credit Union (MIFCU) , to seve as a first point of contact for the branch, online, or Contact Center. Will offer member information, assistance, and solutions addressing financial needs and challenges via email, telephone, or in-person. Will become fully versed in all MITFCU products and services in order to cross-sell; develop knowledge of and expertise in utilizing member interface technology, electronic delivery systems ,and numerous software applications used by the Credit Union; process member transactions by electronic delivery systems; answer member questions regarding new accounts or loan products (including additions or changes in member accounts) in person or by electronic delivery systems; cross sell by identifying sales opportunities and following referral procedures; open new accounts and order related products such as debit cards, ATM cards, and checks; respond to member inquiries to identify issues and needs and propose solutions in a timely manner; and research account information to resolve general member inquiries, ATM/Debit Card POS increases, and PIN resets. Will also be responsible for daily account maintenance and other services issues as necessary, product ordering, scanning of document and member records, GL and check reconciliations, processing payments, travel alerts, and address changes.
Job Requirements REQUIRED : high school diploma or equivalent certificate of education, at least one year of experience, good communications skills, and ability to effectively resolve member issues. PREFERRED : experience in financial services and with cash handling, credit card transactions, and balancing. Job #20020-4
This hybrid position is located in Lexington, MA.
U.S citizenship and CBI is required to work at Lincoln Laboratory Lexington branch.
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature