Member Service Specialist II (Lexington, MA/Hybrid)
Massachusetts Institute of Technology (MIT)
Location: Cambridge, Massachusetts
Internal Number: 19143
Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
Information on MIT's COVID-19 vaccination requirement can be found at the bottom of this posting.
MEMBER SERVICE SPECIALIST II , MIT Federal Credit Union (MITFCU) (multiple openings), to be responsible for offering member information, assistance, and solutions addressing financial needs and challenges via email, telephone, or written correspondence. Responsibilities include the handling of daily account maintenance and other service issues, including product ordering, scanning of document and member records, GL and check reconciliations, processing payments, travel alerts, address changes, ATM/Debit Card POS increases, and PIN resets; assisting members with new account services; originating and processing consumer, home equity, and VISA loans from start to end, including ancillary product review, application submission, running credit report(s), processing income requirements, reviewing debt, and collecting all necessary documents; opening IRA accounts and accepting annual contributions; initiating wire transfers; and proactively cross-selling by identifying sales opportunities and following referral procedures.
REQUIRED : a high school diploma or equivalent certificate of education, at least three years' experience in customer service, excellent communication skills, leadership skills, and ability to resolve complicated member issues. PREFERRED : experience working in financial services and with cash handling, credit card transactions, and balancing. Job #19143-5
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature