Operations Analyst

Basic Function:

Work with the Deposit Operations Team to complete a wide variety of assigned deposit-related functions accurately and in compliance with established policies and procedures.  
 

Essential Duties:

1. Exception Processing

• Responsible for monitoring, researching, and processing a variety of exception items on a daily basis such as, but not limited to:
  • Non-post
  • Stop payment
  • Overdraft
  • Positive Pay
  • Incoming and outgoing return items, including check, ACH, & card services
  • Reclamation and death notice entry
  • Prenotification and notification of change

2. Wire Transfer Processing

• Perform daily wire transfer functions such as, but not limited to:
  • Monitoring wire transfer email;
  • End of day closing functions including posting verification and balancing;
  • Wire call backs;
  • Input, verify, and releasing outgoing wire transfers and releasing incoming wires in accordance with policy and procedure.

    3. Client Services

    • Properly identifies Clients adhering to guidelines noting in the Client Identification Policy
    • Maintains outstanding internal and external Client service relations through courteous and responsive support
    • Assist other departments, as needed, by providing counsel and information as it relates to the Deposit Operations’ policies and functions
    • Direct internal and external Clients to the appropriate personnel to resolve more complex questions or problems
    • Provide requested research and documentation for internal and external Client requests

    4. Process routine daily functions such as:

    • Complete daily Internal Client requests received via e-mail in a timely manner such as, but not limited to: change of address, account transfers, stop payments, account research, sweep transfers, ACH transfers, transaction & client corrections, etc.
    • Monitor dormant accounts and assist with filing annual escheatment in accordance with the State of Illinois
    • Prepare reconciliations for assigned general ledgers and other internal accounts such as, but not limited to: ATM control and settlement, official checks, ACH settlement, ICS and CDARS, federal withholding, in process, etc.
    • Issue and balance check files
    • Review and approve mobile & merchant deposit review exceptions
    • Legal requests such as: levies, garnishments, subpoena for records, etc.
    • Chex Systems maintenance and reporting
    • Fraudulent claim processing
       

    Nonessential Duties

    • Other duties as assigned