Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.
Within the Enterprise Functions Technology group (EFT) we are looking for a Tech Business Systems Associate - Service Delivery Management Technical Lead Analyst to join the Enterprise SharePoint Services team. Our team is responsible for delivering SharePoint as a Service within Wells Fargo for all lines of business and technology. We have one of the largest deployments of SharePoint globally serving over 260,000 team members in more than 30 countries.
This role will be responsible for:
Assisting in the oversight and day to day execution of the Service Delivery Team's mission
Lead the design and implementation of improving existing or creating new operational processes
Assist in leading the transformation of our service model and processes from on-premises to the SharePoint online / M365 cloud
Modeling all attributes of a senior service delivery manager to for the Enterprise SharePoint Services team
Ensure that our services are delivered in a world class fashion – one that is referenced as 'The Right Way to Do IT
Ensure our delivery has a proper focus on partners and end users, ensuring that we engineer our processes and deliver our services how we would want to consume them
5+ years of business systems analysis or design experience as demonstrated through work, military, or education
3+ years of SharePoint Online experience
3+ years of experience working with the Information Technology Infrastructure Library (ITIL) Framework
3+ years of experience working with the Information Technology Service Management (ITSM) Framework
3+ years of Agile experience
Knowledge and understanding of operation work flows/processes
Knowledge and understanding of governance and compliance expected from providing solutions in systems and technology domains
Excellent verbal, written, and interpersonal communication skills
Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications
Ability to coordinate, lead and facilitate group meetings
A BS/BA degree or higher
Other Desired Qualifications
Experience supporting M365 Services like SharePoint or Microsoft Teams
ITSM or ITIL certification
Experience creating, documenting and improving operational processes
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo