IBM BPM Systems Operations Sr Engineer

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The ideal candidate provides Technology Production Support using IBM BPM (Business Process Manager / Lombardi) for the Cornerstone Customer Due Diligence application; maintain, troubleshoot and restore service; act as an internal consultant regarding use of tools and processes to users and service desks; supports migrations from development to production; perform limited programming to fine tune system; troubleshoots  software issues and coordinates resolution with users, vendors and internal service groups; creates issue logs; assesses risk to production systems and assures quality, security and compliance requirements are met.

• 7+ years of systems support analysis experience demonstrated through work or military experience
• 4+ years of experience working in managed services as demonstrated through work, military, or education
• 4+ years of IBM BPM experience
• 5+ years of business process experience

• Experience supporting an enterprise-level environment
• Ability to interact with all levels of an organization; including management
• Strong team or technical leadership experience
• Strong verbal, written, and interpersonal communication skills
• A BS/BA degree or higher
• Knowledge and understanding of Anti Money Laundering (AML) financial compliance investigations
• Solid problem solving skills
• Strong analytical skills including the ability to research and resolve confirmation discrepancies
• Strong analytical skills with high attention to detail and accuracy
• 2+ years of Splunk experience
• Advanced problem solving and technical troubleshooting capabilities
• A BS/BA degree or higher in science or technology
• 1+ year of customer service experience
• 1+ year of operations environment experience
• 1+ year of risk and regulatory compliance experience
• 5+ years of IBM BPM experience

• Customer Due Diligence (CDD), Anti Money Laundering (AML), and Know Your Customer (KYC) prior experience
• Experience with  IBM IID
• Knowledge of  Webshpere Lombardi Edition
• Certification in IBM BPM

• Ability to work on call as assigned
• Flexibility to work in a 24/7 environment, including weekends and holidays
• Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.