About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Role Summary: As part of our accelerated growth we wish to appoint a Head Teller. The role of the Head Teller is to be responsible for managing and training the team of tellers to deliver tellers that will provide various cash based services to our customers over the counter. You will ensure that the team are working efficiently and courteously so they will ensure a high level of customer satisfaction in an error free manner.
Role Description: Your responsibilities will include assisting the Branch Manager to implement strategies and to achieve volume, revenue and profit targets. You will oversee all branch cash handling and other teller related transactions in accordance with branch targets. You will ensure that the controls are in place for managing misappropriations. In addition you will: Ensure that the tellers can manage their customers, by distributing the load to ensure the highest levels of customer satisfaction. Working to an agreed standard of compliance, you will ensure that policies and procedures are adhered to and work within the regulatory framework. You will have the highest levels of diligence when overseeing branch vaults and ATM cash transfers, reporting to ensure accuracy and reviewing security procedures. Conduct counts of cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures. Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing. Identify suitable opportunities to cross-sell products or services offered to customers. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members
Qualifications: A minimum of 3 years experience related to private banking operations in the teller area. Bachelor's degree. Working knowledge of private banking products and services, industry practices and regulations.
Note: you will be required to attach the following: 1. Resume / CV