Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer & Small Business Banking Operations (CSBBO) Contact Centers serve consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts how, where, and when they wish.
The Claims Assistance Center (CAC) has an opening for a motivated Fraud & Claims Operations Manager 1, responsible for managing team members who provide quality customer service to our Online Banking and Debit Card customers. The Fraud & Claims Operations Manager 1 position will manage the workflow and quality of Fraud & Claims Specialists, resolve complex claims and handle escalated customer calls.
Job responsibilities may include:
Conducting monthly 1:1's, team meetings, fostering career progression.
Writing and conducting of staff performance evaluations.
Evaluation and implementation of departmental performance standards.
Development and implementation of standardized work processes across the department.
Matrix management of budget dollars.
Participate and/or manage related departmental projects.
Participating in audit/exam preparations, as well as managing business safety and soundness through day-to-day risk management.
Schedule: Monday – Wednesday & Friday 1:15pm to 10:15pm & Saturday 8:00am – 5:00pm Location: 2700 S. Price Rd. Chandler, AZ
**Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
2+ years of experience in one or a combination of the following: financial services, fraud, investigations, or criminal justice; or AA/AS degree or higher and 1+ year of the experience listed above
6+ months of leadership experience including coaching, training, and mentoring
Ability to drive and lead organizational change in a dynamic environment
Ability to manage a customer service, call center, or sales team
Ability to motivate and provide performance feedback to staff
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to organize and manage multiple priorities
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Excellent verbal, written, and interpersonal communication skills
Exposure to Wells Fargo DAT (Disputes Automated Tracking) application or CLAIMS application
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Knowledge and understanding of ATM, ACH, or check fraud/debit card claim processing
1+ year of leadership experience including coaching, training, and mentoring
Knowledge and understanding of online banking products, policies, and procedures
Experience with Regulation E
Bilingual speaking, reading, and writing proficiency in Spanish/English
Other Desired Qualifications
1+ year of fraud call center experience
1+ year of supervisory or management experience
1+ year of financial experience
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-Chandler: Min: $47,500 Mid: $57,000
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556904
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo