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At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
The Service and Infrastructure Platform Delivery group is seeking an Email Operations Engineer to support the Wells Fargo Simple Mail Transport Protocol (SMTP) Backbone and Email Encryption environment. The primary role of this position is to support the day-to-day availability of the production SMTP and secure email environments, which includes products by Symantec, Proofpoint/Sendmail, HP and ZIX.
This position will report to the Operations Manager for the Backbone, Faxing & Encryption Operations team.
KEY RESPONSIBILITIES INCLUDE:
Monitoring all provided tools in order to proactively and reactively assure that the production environments are operating at an optimal level.
Acts as an expert technical resource for modeling, simulation and analysis efforts.
Verifies system design, deployment plans and configuration changes by executing test plans, and documenting results of said test plans prior to production implementation.
The position is part of an on-call rotation that provides 24x7 support, and does require after hours work on nights and weekends.
Responsible for oversight of the system as a whole and may require the engagement/management of many different partner teams to meet all service level agreements.
Analyzes performance trends and recommends process improvements.
Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas.
Updates, creates and tests the business continuation plans
5+ years of systems support analysis experience demonstrated through work or military experience
3+ years of experience working in managed services as demonstrated through work, military, or education
5+ years of technical troubleshooting experience
2+ years of Network experience
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong team or technical leadership experience
Strong verbal, written, and interpersonal communication skills
4+ years of experience with SMTP backbone systems interfacing with enterprise level email systems
Experience with DNS Firewall concepts and practical applications
Knowledge and understanding of load balancers or applications delivery controllers
Knowledge and understanding of technology support: high volume 24x7 mission critical systems
Knowledge and understanding of technology support: on call rotational staff, within a 24x7 large enterprise
Ability to deliver multiple concurrent projects or large scale individual projects
Other Desired Qualifications
2+ years of secure email product experience (Voltage, Zix) 2+ years of Proofpoint/Sendmail experience 2+ years of Symantec email product experience (Symantec Mail Gateway)
Ability to work on call as assigned
Flexibility to frequently be on call beyond normal working hours
AZ-Chandler: 2600 S Price Rd - Chandler, AZ AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5555595-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo