Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda
Consumer & Small Business Banking Technology (CSBBT) offers technology and services that exceed Wells Fargo customers' expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit Cards and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers' financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.
A successful candidate will need strong analytic and Troubleshooting experience to determines hardware and communication tools to support projected transaction volumes, response time and system availability targets. Individual will be supporting critical applications. Support will involve production support, software upgrades, application installations etc. This individual will also be part of the 24x7 on-call/pager support Individual will be an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in the resolution of escalated issues and/or complex web related problems. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.
5+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of financial industry experience
2+ years of middleware experience
3+ years of Linux experience
3+ years of Perl or Shell experience
3+ years of WebSphere experience
2+ years of AppDynamic experience
Experience supporting technology at an enterprise-level
Ability to interact effectively at varying levels of the business and technical organizations; including management
Strong team or technical leadership experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of technology middleware: performance tuning and analyze bottlenecks
Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
Knowledge and understanding of technology production support: highly available critical application
Knowledge and understanding of technology server: file encryption technology, encryption key management and information security policies
Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)
Other Desired Qualifications
In depth knowledge of Falcon Fraud Manager.
Expert in Falcon Case Manager, Case Expert and RMA products.
Expert in Direct Connect NDM.
Expert in Couchbase administration.
Expert in IBM- Security Directory Server.
Expert in Couchbase administration
Ability to create and or modify operational documentation to ensure all procedures are accurately maintained and continuously improved.
Flexibility to work in a 24/7 environment, including weekends and holidays
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5555080
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo