Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
The key deliverable of the Service Operations Manager (SOM) is to provide overall ownership and accountability for the delivery of production services for a set of applications within the SWIFT and Shared Services Portfolio. This is a matured leadership role and requires matrix management experience. Escalation point and day to day management of support teams. Accountable for the effective delivery of the application support work load through services delivered by the Platform team. Single point of contact for all services consumed outside of the Platform team. Lead vulnerability remediation with a sense of urgency. Ensure Operational risks to the service are actively managed through the risk systems. As a Service owner, provide an interface into compliance/risk teams and accountable for ensuring delivery of compliance work on behalf of the application team. Drive continuous improvement work with the Platform teams and coordinate with the Infrastructure teams to drive improvements to stability, client delight and operational excellence. Management contact for all incidents, problems, changes related issues in production. Develop and lead a team of Platform engineers. Make hiring and performance management decisions.
As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.
5+ years of systems support analysis experience
3+ years of solution consulting experience in a technology environment
3+ years of leadership or management experience, in a technology environment
5 + years of implementing and supporting SWIFT services such as SWIFTNet, FIN, Interact or Fileact
5 + years of Java Web Services experience
3 + years of experience in Oracle Fusion platform design and development
Knowledge and understanding of Weblogic
Knowledge and understanding of WebSphere
Knowledge and understanding of system monitoring and high availability architectures, at an enterprise level
5+ years of Oracle experience
5+ years of Java experience
SOA (Services Oriented Architecture) experience
1+ year of experience with in-memory databases such as Redis, MongoDB, or Cassandra
Other Desired Qualifications
5+ years of experience in a technology leadership role
Experience with ElastiSearch, ELK, Logstash, Kabana, or TomCat
Experience with SWIFT messaging interface and SWIFT communication interface
Experience with implementing SWIFT services infrastructure.
Understanding of MT and MX message types
Knowledge of SWIFT Customer Security Framework
Ability to travel up to 20% of the time
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554519-4
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo