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At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
Wells Fargo Technology's Data Technology Platform Services Team is looking for a Systems Operations Engineer to support the operations of multiple Enterprise scale Data Warehouse applications within the Production Support Shared Service organization. This position has the primary responsibility of providing production support, analyzing, troubleshooting, and resolving production job failures, data research, recommending and implementing code fixes as well as coordinating with the ETL Development, Database, and Business Analyst teams within each application team.
Primary production support for analytical data ETL jobs and Big Data Batch and Near Real-time processing jobs within the Enterprise Data Lake environment
Troubleshoot and analyze complex production problems related to data, network file delivery, and server and application issues independently and provide solutions to recovery. Drive and participate in postmortems to avoiding repeated incidents
Solve problems related to the Core services systems and the buildout of automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions
Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance
Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model
Identify and implement operational best practices and process improvements within the following functional areas: Audit, Risk, Change, Event detection, Incident Management, Problem management, Vulnerability Management, Technical Refresh, Tools and Application Support
Encourage and participate in knowledge sharing as necessary
Develop and foster a positive relationship with team members, team leads and business partners
Develop and updates documentation, departmental technical procedures and user guides
Be willing to work non-standard business hours on an on-call basis in a 24x7x365 environment
Implement best practices for production environments
Encourage and participate in knowledge sharing as necessary
San Francisco and Dallas are the preferred locations but other Wells Fargo locations will be considered. This position is posted as an ETL Production Support Engineer, the Wells Fargo job title is a Systems Operations Engineer.
5+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of experience working in managed services as demonstrated through work, military, or education
5+ years of application production support experience
2+ years of relational database experience
5+ years of data warehouse experience
5+ years of UNIX experience
3+ years of job scheduling experience
2+ years of Ab Initio experience
2+ years of experience with Big Data or Hadoop tools such as Spark, Hive, Kafka and Map
Experience supporting technology at an enterprise-level
Ability to interact effectively at varying levels of the business and technical organizations; including management
Strong team or technical leadership experience
Excellent verbal, written, and interpersonal communication skills
A BS/BA degree or higher in science or technology
Knowledge and understanding of incident management: gathering impacts and analyzing data
Strong organizational, multi-tasking, and prioritizing skills
Advanced problem solving and technical troubleshooting capabilities
3+ years of Teradata experience
3+ years of experience with one or more of the following programming languages: Python, Perl, or KornShell (KSH)
Other Desired Qualifications
Experience with unstructured datasets, such as log files, email, and text
Experience with near real time data processing
Flexibility to address incidents as needed 24 hours a day
Flexibility to frequently be on call beyond normal working hours
Ability to work on call as assigned
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5553515-3
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo