The GCT APAC/EMEA Cards Tech Director reports to GCT APAC/EMEA Head of Cards Tech and is responsible delivering innovation in overall product analysis, design, development and level 3 (L3) production support for the International Cards and Payments platform which serves seventeen Consumer markets. The digital native role will support the Head of Cards Tech to align cards and payment technology strategy and roadmap to global and region business goals, accelerate our drive to digital, and help business to improve customer experiences.
The role is accountable for delivering Strategic Transformation Initiatives for the APAC/EMEA Consumer business. This role requires proactively identifying and implementing actions that ensure initiatives are delivered at a high quality, on time and on budget. This implies that this role is accountable for orchestrating a consistent transformation across business, technology, operations and channels.
The ideal candidate will be a senior-level technology professional and be a visionary leader in engineering/technology who will drive priorities while balancing risks, capital allocations, and change complexities throughout the enterprise. The candidate must be able to solve complex problems and work through roadblocks. Big delivery experience as well as technical and functional expertise in a Financial Services environment with a willingness to 'roll-up sleeves' are a must. Being able to partner with the business and create effective solutions for strategic Bank initiatives with innovation and Forward Compatibility are essential.
Act as an end to end solution provider over acquisition, servicing using multiple channels such as Mobile, Internet, Branch and ATM. This will include acquisition and servicing across liability, loan and cards products.
Prepare and present regular team/project reviews to senior management and business leaders.
Drive process standardization with consistent measures of progress, quality, benefits across all teams to continue our drive towards a client centric organization creating product model principles.
Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverable's.
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner.
Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s).
Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements.
Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications.
Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization.
Manage Capability streams, Testing, Business/Operations, Architecture and Other execution streams such as vendors, technology development/ modernization and Dev Ops Understand strategy as well as tactical needs and jointly set priority. Communicate schedule and progress against target delivery dates.
Develop innovative solutions focused on improving customer experience, reducing cost and accelerating time to market while being fully compliant with risk, compliance and regulatory policies of Citi globally.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
15+ years of relevant experience with 8-10+ years of managerial experience
Experience in Scrum, Test Driven Development and waterfall ideally with relevant qualifications in this areas
Knowledge and understanding of financial products
Working knowledge of the industry and competitors' products and services
Execution/Delivery experience of large transformation programs
Experience in API/Micro-Services design
Experience in Cloud Public and Private
Experience in Tokenization and Management of Cloud based solutions
Support our Talent Management and Mobility strategy
Demonstrated leadership, management, and development skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
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