Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune's 2019 rankings of America's largest corporations.
Operations Control is a new team that will be the front line group within Operations accountable for assessing and ensuring the effective management of associated risks for Operations groups across the Enterprise. This team counsels group leadership on the Operations risk portfolio which includes issue management, remediation and regulatory interactions and facilitates strong cooperation between operations, independent risk management and Audit.
This role will report directly to the Wells Fargo Operations Control Executive and serve as the key point of contact for the Enterprise Operational Support team for all matters pertaining to the overall risk management program. The individual will be responsible for working with leaders to manage and mitigate risk through, risk assessment, issue management, control design and effectiveness and control evaluation activities. The individual will work closely with other Operations Control leaders to lead and promote a strong risk culture to ensure effective communication and collaborative partnerships. Opportunities for process improvement and control enhancement will be a critical focus area, partnering with all three lines of defense, in order to enhance first line control effectiveness and efficiency end to end.
Managing risk and control governance, reporting and escalation
Partnering with leaders to develop and implement risk mitigation strategies to address known gaps and deficiencies in an effective and timely manner
Ensuring that the group's strategic plans incorporate risk and associated activities consistent with the enterprise risk framework and risk appetite statements
Providing input to the design, development, implementation, and maintenance of the overall risk management processes
Ensuring planned activities are consistent with the Enterprise Risk frameworks, policies and programs and risk appetite framework, and are well-calibrated and integrated within the group
Planning staffing capacity and skills to properly manage the risk
Escalating concerns and issues to Senior Leadership, Independent Risk Management, Management Committees and the Board as appropriate
Managing relationships and fostering a team orientation with other leaders, business control executives, independent risk management, legal, audit and multiple regulators
Building a high performing risk management and controls organization that meets heightened risk management expectations
The successful candidate will also work closely with Senior Managers across Operations in the development and execution of the company's risk management strategies. Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the regulatory climate and identify trends which may present opportunities or reflect gaps in the Operation's group's strategic execution/direction.
Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.
Location: New York, NY; Charlotte, NC; Des Moines, IA; Minneapolis, MN; Other Wells Fargo core markets will be considered.
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
10+ years of management experience
12+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 12+ years of financial services industry experience, of which 10+ years must include direct experience in risk management
Other Desired Qualifications
Experience with first line controls around operations processes related to specific regulatory requirements, including currency transaction reports, customer data management, and SAFE Act registrations
Strong working knowledge of financial crimes operations and relevant risks and controls of the business
Working knowledge of the Risk Management Framework (RMF) concepts and policies across risk types (regulatory, financial crimes, credit, operational, etc.)
Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner
Strong analytical skills with high attention to detail and accuracy
Highly professional, adaptable and pro-active mindset
Ability to translate technical language into plain business language
Demonstrated capability to confidently raise issues, escalate early, and engage in constructive credible challenge independently
Technical understanding of specific business operations, processes, products, and customer interactions where they manifest risk
Ability to develop high performing, diverse risk structure in a highly matrixed environment
Ability to assess and determine when to raise concerns and escalate
Pro-actively resolve conflict and maintain objectivity
Ability to conceptualize, develop, and deliver quality analysis and highly-actionable actionable management information
Demonstrated capacity to pro-actively and independently analyze and solve problems and address risks
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5549738-1
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo