Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
As part of the Integrated Technology Operations, Distributed Technology Operations (DTO) team, the Computer Operations Analyst 3 (COA3) primary role will be to provide technical expertise to highly complex issues and initiatives related to the support and maintenance of the Corporate Distributed Computing Platforms (OS and Hardware) both Virtual and Physical including the following core focus areas; Windows Servers, UNIX based Servers (AIX, Solaris, HP-UX), Linux based Servers (Red Hat SuSE).
Working as part of the Distributed Technology Operations team, candidate will assume responsibility for event escalation, alert and incident management service, change event support and execution service, break fix service including problem diagnosis, troubleshooting repair and resolution of issues impacting systems and impaired user functionality.
This Operations team provides 24 x7 services and the candidate will be required to work a day shift position scheduled Wednesday- Saturday (two 12 hour shifts (6:00 PM - 6:00 AM) as well as two 8 hour shifts (10:00 PM - 6:00 AM)
3+ years of computer operations experience
Excellent verbal, written, and interpersonal communication skills
1+ year of customer service experience
Knowledge and understanding of technology help desk support: problem resolution management for technology bridge line calls
5+ years of UNIX experience
5+ years of Windows OS administration experience
Knowledge and understanding of virtualization technologies
CompTIA A+ Certification (is that the same as A+ certification, which is preferred)
Knowledge and understanding of technology support: ticketing workflow systems, in a production environment
Other Desired Qualifications
Experience working with PowerShell
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5547460
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo