Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
The Chief Technology Office (CTO) is leading technology transformation in a multi-cloud technology ecosystem, delivering products and innovative solutions at scale that are stable, secure, and always on. We are hiring a Senior Site Reliability Engineering (SRE) Manager to build and grow the CTO Site Reliability Engineering (SRE) teams and practice at Wells Fargo. We believe that "Hope is not a Strategy" and operational issues should be solved through code.
The Senior SRE Manager will launch the SRE Practice across Wells Fargo Technology, working with CIOs and operate leaders to build embedded SRE teams within the lines of business (LOBs). The person in this role will build and manage a team of 15+ highly capable full stack Software Engineers (SWEs) and Site Reliability Engineers (SREs) to ensure Wells Fargo products and services are always on. This manager will ensure applications on-boarded to SRE are instrumented for full-stack observability and continuous testing, introduce continuous improvement, integrate into IT Service Operations, and share support responsibilities for critical customer journeys, business flows, and applications. They will also forge the strategy for AIOps through AI/ML and NoOps, delivering strategic innovation to improve availability, stability, and resiliency.
This leader will be responsible for the following:
Launch enterprise SRE practice to drive transformation of traditional IT Service Operations organizations
Establish SRE practices and principles, and foster a culture of curiosity, credibly challenge assumptions, and influence change
Manage, mentor, and inspire a team of highly-talented software and site reliability engineers in CTO, and 60 embedded SREs in LOBs
Gather requirements and onboard customer journeys to new enterprise observability, CI/CD, continuous testing platforms
On-board 50+ customer journeys and apps to SRE in 2020 with growth to 300 applications over 3 years
Lead team to conduct SRE assessments, identify SLOs/SLIs, instrument for observability, testing, continuous improvement through automation and integration, and share support responsibilities for critical customer journeys and applications
Establish & Measure through data key metrics for customer impact, critical business flow availability, customer satisfaction
Launch the error budget, blameless post mortems, and drive remediation through Agile methodology
Innovate, develop, build, buy, POC, and pilot the latest technology to improve stability, availability, and reliability
Establish AIOPS/NoOps practice leveraging AI/ML for operate data, build self healing capabilities or autonomic healing, automating cognitive processes for resolving systemic issues
Proven Technical Expertise with one or more of the following:
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Locations: Position is required to sit al one of the locations listed on job posting. Relocation assistance is available for this position.
3+ years of Incident Management System experience
5+ years of development experience with languages such as Python, Java, Scala, or R
12+ years of application development and implementation experience
5+ years of management experience in technology
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of data management and infrastructure production engineering leadership, this includes delivering reliable and responsive systems, and discipline to continually root out issues at the core
2+ years of Configuration Management Tools experience
Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
3+ years of experience with Cloud technologies
Ability to interact with all levels of an organization
Management experience including large/multiple application development efforts within a small-to-medium size line of business
Other Desired Qualifications
Experience with system administration across multiple platforms
Experience with Container technologies: Kubernetes, Docker, PKS
Experience with one or more Technology Platforms (Cloud, o/s, etc.): Pivotal Cloud Foundry (PCF), AWS, Azure, Linux, VMware
Experience with one or more CI/CD and Automation tools: Jenkins, Gitlab, SonarQube, Artifactory, Ansible, Puppet, Apigee
Experience with one or more Testing tools/concepts: Gremlin, Chaos Monkey, Selenium, jmeter, Blazemeter, Performance Center, Quality Center/ALM, DevTest
Willingness to work on-site at stated location on the job opening
Ability to travel up to 15% of the time
NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC NY-New York: 100 Park Ave - New York, NY AZ-Chandler: 2501 S Price Rd - Chandler, AZ MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5544921-4
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo