Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The ATM/Debit Card Claims (ADCC) group located in Roanoke, Virginia is responsible for the investigation and resolution of customer disputes on Visa Debit Card transactions. We are looking for extraordinary candidates who can demonstrate excellent communication skills, decision-making skills, and research skills to become part of a dynamic team providing exceptional customer service. Successful candidates can work well in a fast paced, quality oriented work environment. This position requires the review and resolution of ATM/Debit Card Non-Fraud claims that have been filed by our customers. Duties include but are not limited to: Research and analyze complex transactions, claims and documentation using multiple online systems with technical proficiency. Gathering pertinent information to process and resolve claims by communicating with customers and merchants to determine the outcome of a dispute. Use Visa and Regulation E guidelines to recover funds for customers in a timely manner. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their claim. The nature of claims handled can be complex; therefore, direct communication with customers and merchants is often required to resolve customer disputes.
This position will start on July 13, 2020. Your success in this position is critical especially during the first five weeks of paid training held Monday - Friday 8:30am - 5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective. Training: 5 weeks training will be Monday – Friday 8:30am – 5:30pm. Schedule either Monday - Friday 9:30am – 6:30pm or 10:00am – 6:30pm or Compressed Tuesday – Friday 8:00am – 6:00pm & Saturday 8:00am – 12:00pm
6+ months of customer service or military experience; or an AA/AS degree or higher
General ledger experience
Ability to assess issues, make quick decisions, implement solutions, and influence change
Ability to interact effectively and confidently with senior management
Ability to resolve and work through escalated and complex customer issues
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
Strong analytical skills with high attention to detail and accuracy
Strong organizational, multi-tasking, and prioritizing skills
Knowledge and understanding of VISA operating rules and chargeback guidelines
Experience with Regulation E
Experience with ADCC (ATM/Debit Card Claims) Non-Fraud claims management
VA-Roanoke: 7711 Plantation Rd - Roanoke, VA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5545433
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo