Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
The Technology Control group resides within the overall Technology organization. Its functions improve how we own, assess, manage, and report technology risks, while ensuring that we have strong technology risk expertise, employ the concept of risk management as a utility – operationalizing for efficiency, and move us to progressive risk management based on data and analytical processes.
The Group Issue Management team resides within Technology Control and has responsibility for Audit Coordination, Reporting, Metrics, Issue Assurance, and Issue Management.
This Business Risk & Control Officer position will provide Technology Issue Management program oversight for the Information & Cybersecurity lines of business.
More specifically, this role will focus on the following:
Applying risk management methods to Information and Cybersecurity line of business to effectively manage IT risks
Providing remediation strategies to mitigate Information and Cybersecurity Risks
Collaborating with others to solve complex problems
Navigating within issue management system of record to identify source, issue, and corrective action records, and interpret the data within the system
Performing root cause analysis techniques to analyze identified issues and defects
Defining enterprise wide issue resolution strategies, taking into consideration cross the Information and Cybersecurity LOB impacts
Working with key stakeholders to ensure new issues and corrective actions meet policy standards and address Information and Cybersecurity risks prior to being formally entered within the system of record
Managing a portfolio of new and existing issues throughout the issue lifecycle and partnering with risk managers to maintain the quality and compliance of those issues
Building and maintaining strong relationships with key stakeholders and being "an agent of change", particularly in relation to the Issue Management framework
Providing credible challenge in a constructive manner to all levels of leadership
Encouraging and facilitating our approach, including cross-functional/cross divisional cooperation and collaboration
Contributing proactively towards developing detailed procedures, guidance, and FAQs for the Issue Management process as well as identifying, assessing, and prioritizing process enhancements
This is a highly visible role requiring strong interpersonal skills, organizational capabilities, presentation skills, and leadership capabilities.
7+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management
Advanced knowledge of issue management policy
Knowledge and understanding of Payment Card Industry (PCI) controls
Advanced Microsoft Excel skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to articulate complex concepts in a clear manner
Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
Ability to interact with all levels of an organization
Other Desired Qualifications
7+ years of Information Security, Cyber Security, Information Security Audit, or Information Security Control Testing experience
7+ years of IT/Information and Cybersecurity Risk management experience
Advanced knowledge of Information and Cybersecurity risks, processes, and industry best practices
Advanced knowledge of Payment Card Industry (PCI-DSS), GLBA, GDPR, NIST, etc.
Knowledge and understanding of reporting and issue management
Proficient in understanding the application of risk management
Ability to travel up to 5% of the time
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN NY-New York: 150 E 42nd St - New York, NY IA-Des Moines: 800 Walnut St - Des Moines, IA MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC TX-Irving: 250 E John Carpenter Freeway - Irving, TX IL-Chicago: 10 S Wacker Drive - Chicago, IL PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA MA-Boston: 125 High Street - Boston, MA CA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5544983-4
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo