Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.
About the Role
The Research and Remediation Manager 2 is responsible for supervising staff providing dispute resolution and customer service for both internal and external customers, clients, investors, banks, and/or merchants regarding disputes, claims and financial services. May manage research and escalation function and/or a larger, more complex group.
Market Job Description
Duties may include supervising workflow and quality of representatives, overseeing resolution to complex calls/inquiries
Working with management team to identify problems and improve service levels, interfacing with other bank departments/ vendors/ merchants/ clients/ investors to resolve problems
Communicating company policy, procedures and practices, making employment decisions and setting performance standards
Training and coaching staff to meet business objectives, conducting performance evaluations
Performing financial, product, and /or business case analysis and completing projects as assigned.
Market Skills and Certifications
At least 2 years of experience in the same capacity
At least 2 years of experience handling a financial line of business
Amenable to work night shift and shifting schedules
Amenable to be assigned in McKinley Hill, Taguig City
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 6741311
About Wells Fargo
eFinancialCareers is a career site specializing in financial services.