About QNB QNB Group, the largest Financial Institution in the Middle East and Africa are looking to hire a Senior Private Banking Operations Officer, to meet the expansion needs of our office in QNB - Qatar//Doha. QNB has enjoyed continued success with Net Profits of QAR 10.8 billion (USD3 billion) in 2018 (up by 6%) and increased Total assets to QAR 853 billion (USD 234 billion). The Group now employs over 29,000 employees in 1,200 locations, with an ATM network of more than 4,300 machines.
Role Summary: The Senior Private Banking Operations Officer is responsible to assist the Private Bankers by handling all the operational aspects related to servicing VVIP clients. The incumbent will liaise with the respective departments/ units within the Group to ensure priority processing of the client needs.
Role Description: Undertake effective communication strategy in term of back office operations to establish and maintain good working relationships with existing departments within QNB Group. Ensure customer satisfaction at all times and resolve customer complaints timely and effectively. Build and maintain strong and effective relationship with all other related units to achieve the Group's goals/objectives. Assist in completing the assigned projects in private banking in an accurate and timely manner. Handle all received transactions, requests, payments, standing orders & solve account related problems in an accurate manner to ensure client satisfaction and minimize complaints. Forward client requests via Workflow to the concerned departments and follow up with the respective departments for a timely and accurate execution. Check the daily work handled by the Private Banking Operation Officers to ensure all is in order (Customer request & correct transaction on equation) When replacing the Head of Private Banking Services. Assist Head of Private Banking Services to achieve full risk management requirements. Work with service providers to resolve specific problems. Coordinating with Head of Private Banking Services to ensure speedy resolution of staff unresolved grievances or conflicts within the team. Possess a superior knowledge of private banking activities, retail & corporate banking products and related risks together with a good knowledge of operations and controls. Identify related areas for professional development of self and operation team.
Qualifications: Bachelor's degree. A minimum of 5 years experience related to private banking activities and operations related in a major banking institution & local environment.
Note: you will be required to attach the following: 1. Resume / CV
Internal Number: 6506852
About Qatar National Bank (QNB)
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