Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
SENIOR MEMBER RELATIONS REPRESENTATIVE , MIT Federal Credit Union (MITFCU) , to be responsible for establishing memberships, processing deposit account and loan applications, and delivering outstanding member service. Will provide members with information, assistance, and solutions and become and remain fully-versed in all products and services in order to be responsive to member's requests and enhance their financial relationships to the Credit Union. Responsibilities include opening new membership accounts and processing applications; assisting members with loan applications; verifying and collecting all loan applications and documentation; initiating loan applications' processing; disbursing loan proceeds at loan closings; processing IRA accounts, contributions, and distributions; ordering checks and/or ATM/debit cards; processing payroll deduction requests; providing information on all products and services, cross-selling them, and informing/educating members on e-services; responding to member inquiries; processing signature guarantee requests; performing quality review on member transactions; maintaining branch inventory; assisting with the opening and closing of the branch; participating in annual student drives and promotions; and implementing and complying with all policies and procedures of MIT and MITFCU.
Job Requirements REQUIRED : a high school diploma or equivalent certificate of education; a minimum of one year of experience in financial services or retail; strong member service, communication, and interpersonal skills; detail orientation; strong organizational skills; and solid working knowledge of computers and Microsoft programs. Credit union, banking, or other financial industry experience strongly preferred. Experience with cash handling, credit card transactions, and balancing is also preferred. Job #18129-3
The position is located in Lexington, MA.
Internal Number: 18129
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature